​FAQ 常見問題

1.    什麼是銀杏館?
銀杏館於2003年成立,以幫助香港的長者就業為服務使命。銀杏館旨在為有經濟及心理上需要工作的長者提供就業機會。直至現在,銀杏館為長者提供就業職位,包括旗下的餐館、有機農莊、食品製造、餐飲到會、食堂、長者樂隊、銀髮士多及長者就業中介服務等,在過去十多年,銀杏館所聘用的長者人數超過3000人。

1.    What is Gingko House?
Gingko House was established in 2003 with the mission to promote the employment of the elderly in Hong Kong. Gingko House strives to provide more employment opportunities for elders who have critical economical/psychological needs. So far, we’ve created job opportunities that span from restaurants, organic farm, food manufacturing, catering, elderly music band, and an elderly employment service. In the past decade, Gingko House has employed over 3000 Seniors.

2.    什麼是LOVE PROJECT?
「銀杏館關懷行動」(Gingko House LOVE PROJECT)始於2016年8月,為支持者提供一個渠道,贈予香港露宿者、單身長者及弱勢群體一些物品(金錢除外),送上一點點關懷。我們的座右銘: 「買物品贈予有需要人士」。

 

2.    What is LOVE PROJECT?
The Gingko House LOVE PROJECT was started in August 2016 to give our supporters a way to give something (other than money) to very deserving underprivileged groups in Hong Kong.
Our motto: “Buy something for the needy”.

3.    我應該如何參加LOVE PROJECT?
若您支持我們的行動,可以2種方法參與關懷行動:
‧認購關懷活動裡相關的物品
‧通過官方網站提供的電子郵件註冊成為義工,在認購活動後幫忙分發物品到區內有需要人士手中

3.    How do i join LOVE PROJECT?
There are 2 ways to support us:
‧BUY something from one of our campaigns
‧VOLUNTEER by signing up via email at our website and help us distribute the goods after the campaign

 

4.    銀杏館是不是慈善機構?
LOVE PROJECT是銀杏館餐廳的延伸。銀杏館餐廳屬於非政府資助,自資營運的社會企業。我們相信任何組織都必須能夠自我營運,不能過份依賴政府及外界的支持,因此盈利模式相當重要。

4.    Is Gingko House a charity?
The Love project is an extension of Gingko House Restaurants, which is a non-government funded, for-profit social enterprise.  Our belief is that any organization needs to be self- sustainable and cannot rely on external support hence the importance of the for profit model.

5.    活動所得的款項是否全數用於物品或其制作成本?有沒有行政費用?
全數款項只會用於物品或其制作成本,不會扣除作如何行政費。

 

5.    Is all revenues will be use for buying goods or thier production costs? Any administrative cost?
All the proceeds raised without dedeucting any administrative cost will be used for the goods or thier production costs.

 

6.    LOVE PROJECT接受什麼付款方法?
我們主要透過網站 www.love.org.hk 使用 Paypal (主要接受信用卡) 進行網上付款交易,或者 您可以透過銀行轉賬到下列賬戶(並請將銀行入數紙轉發至電子郵箱 info@gingkohouse.hk;或傳真至 3747 5651;或 WhatsApp 5109 3968。

戶口名稱:ELDERSHOP LIMITED (愛德心有限公司)

恒生銀行 (Hang Seng)    :379-226889-883

中國銀行 (Bank of China):012-35100042148

戶口名稱:ELDERSHOP LIMITED T/A GINGKO HOUSE (銀杏館)

滙豐銀行 (HSBC)            :808-507131-001

6.   What payment do you accept?

We use Paypal (Major credit cards accepted) for online transactions from our website at www.love.org.hk or you can do bank transfer to the following accounts (let us know via email info@gingkohouse.hk , Fax至 3747 5651;or WhatsApp 5109 3968

Pay to:ELDERSHOP LIMITED (愛德心有限公司)

恒生銀行 (Hang Seng)  :379-226889-883
中國銀行 (Bank of China):012-35100042148

OR

Pay to:GINGKO HOUSE (銀杏館)

滙豐銀行 (HSBC)            :808-507131-001

7.    如經銀行轉賬,如何向你們展示收據?
銀行入數紙可電郵至 info@gingkohouse.hk;或傳真至 3747 5651;或 WhatsApp 5109 3968。

7.    How can I send my bank receipt to Gingko House?
Please send email to info@gingkohouse.hk, or fax to 3747 5651, or WhatsApp to 5109 3968.
 
8.    轉贈物品是否直接送到受助者手中?
在每個關懷行動中,我們會將一部分物品由「銀杏館」員工或義工團隊派發到受助者手中,其餘部分則透過慈善機構或非牟利團體分發予目標弱勢社群。

8.    Are the goods delivered directly to the recipients?
Every campaign, we deliver a portion by our staff or volunteer team.  The other portion we distribute to local organizations who then distribute to their target groups.

 

9.    我能否只登記做義工?
當然可以,可透過網站 http://www.love.org.hk/volunteer 申請成為義工,或在辦公時間內聯絡 2810 9211 登記。

9.    Can I just register as a volunteer?
Of course you can, please register online at http://www.love.org.hk/volunteer
During office hours, you may also contact 2810 9211 for volunteer registration.

10.  可否捐出自己未用過的物品作轉贈?
基於安全、收集及分發問題,我們暫時不會接受任何捐贈。但是,我們正在努力解決相關情況,希望將來能接受大家的贈品。

 

10.   Can donate my personal unused items?
For safety, collection and distribution issues, donations will not be currently accepted. However, we are looking at how to arrange this for the future.

 

11.   我沒有Paypal戶口,可否用現金或支票付款?
我們接受Paypal、銀行轉帳、現金及支票方法。

1.現金轉賬:

戶口名稱: ELDERSHOP LIMITED (愛德心有限公司)

恒生銀行: 379-226889-883

中國銀行: 012-35100042148

匯豐銀行: 808-507131-001 (Gingko House) 

銀行入數紙可電郵至info@gingkohouse.hk; 傳真至37475651;或whatsapp 5103968

 

​2. 到我們分店:

​中環:中環歌賦街44號地下
銀杏時光 :太古基利路7號太吉樓地下4及5號舗

華麗耆素: 火炭桂地街10-14號華麗工業中心406室

 

3. 支票

支票抬頭: ELDERSHOP LIMITED (愛德心有限公司)

郵寄地址:火炭坳背灣街​38號華衛中心​1007室

 

11.   I don't have Paypal account, may I pay cash or cheque?
We accept payment online through Paypal or bank transfer, cash or cheque.

 

12.   付款後我如何取得付款收據?
每次交易後,您將收到兩封電郵,一封是由我們系統發出的確認購買通知,另一封則是 Paypal 的付款收據。

 

12.   How can I get a copy of my receipt after paying the payment?
After each transaction, you will receive two emails. One email from our system confirming your purchase and a second email which serves as the receipt from Paypal.

 

13.   誰是受助者?
受惠機構名單

 

13.   Who is the recipient of the campaign? 
Beneficiaries List

 

14.    LOVE PROJECT 收據可否申請稅項寬減?
由於我們不是註冊的慈善機構,收據是不能申請稅項寬減。

 

14.    Can I use LOVE PROJECT receipt for apply for tax exemptions?
As we are not a registered charity, this is not possible.

 

15.    你們是如何派發物品給弱勢社群?
在每個地點集中向弱勢群體派發有關物品,亦會透過福福機構等註冊慈善團體派發。

 

15.    How do you distribute the items out to the underprivileged groups?
By concentration of the needy in each district, or through registered social service agencies or NGO.
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